CASE STUDY
Yettel Hungary, a major enterprise telco provider and a long-term strategic partner, relies on its self-service mobile app as its primary customer channel. We have been instrumental in its development and maintenance, ensuring it meets evolving user expectations.
Recently, Yettel introduced Yepp, a fully digital mobile plan with unlimited data and seamless onboarding. This was not just a new product launch but a comprehensive digital transformation project as well. Our challenge was to integrate its advanced functionalities—such as digital contract management and eSIM activation—while maintaining high system stability, exceptional code quality, and a continuously evolving feature set.
From concept to launch, we played a key role in shaping Yepp. Our dedicated team—including developers, telco experts, a Scrum Master, and integration specialists—worked closely with Yettel to ensure a seamless digital experience. We designed and implemented the technical framework that enabled Yepp’s core features, including:
Allowing users to upload documents, complete their subscription, and activate their plan within 20-30 minutes.
Providing secure, user-friendly identity verification directly within the app to meet legal and regulatory standards.
Making it possible for users to receive a digital SIM card instantly, without visiting a store.
Ensuring efficiency and cost-effectiveness while delivering a smooth experience on both iOS and Android.
Supporting a stable, high-performance app with 24/7 monitoring and prompt issue resolution.
This project was not only about launching a new mobile plan—it was a major step in Yettel’s digital transformation journey. The Yettel self-service app continues to deliver a seamless digital experience to millions of users. With the successful integration of Yepp, Yettel now offers a truly digital-first, future-ready mobile plan, strengthening its position as an industry innovator.
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