CASE STUDY

Enhancing Yettel's Customer Self-Service App with Value-Added Services

The Challenge

We were tasked with enhancing Yettel Hungary’s customer self-service app by integrating new Value-Added Services (VAS), including parking options, freeway pass purchases, and other services.

The objective was to enrich the app’s functionality, making it a more valuable tool for users’ everyday needs.

Our Solution

We successfully integrated a range of value-added services (VAS) into the Yettel app, including:

Access to parking options and management of parking codes.

Push notifications to alert users when their parking is about to expire.

Direct purchase of freeway passes.

Implementing secure payment options for in-app purchases.

Our Result

The expanded VAS offerings have turned the Yettel mobile app into a more comprehensive digital platform, streamlining everyday tasks like parking and travel. The app continues to receive high ratings, and Yettel’s position as a leader in the telecommunications industry is reinforced by these innovative, customer-centric solutions.

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